Privacy Policy

1. Introduction

IPTV UK ("ptvmerch.uk", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at ptvmerch.uk or use our IPTV service (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access the Service.

This policy is compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

The data controller responsible for your personal data is:

3. Information We Collect

We collect the minimum amount of personal data necessary to provide and improve our Service. The types of data we may collect include:

3.1 Information You Provide Directly

• Name or username (when you contact us or subscribe)
• Email address (for account delivery and communication)
• Phone number / WhatsApp number (for support and credential delivery)
• Payment information (processed securely by third-party payment providers — we do not store card details)

3.2 Information Collected Automatically

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent on pages, and referring URLs
• Device type and screen resolution
• Cookies and similar tracking technologies (see Section 8)

3.3 Information From Third Parties

We may receive limited data from third-party payment processors (such as transaction confirmations) to verify your subscription status. We do not purchase or obtain personal data from data brokers.

4. How We Use Your Data

We use the personal data we collect for the following purposes:

We will never use your personal data for purposes unrelated to those listed above without your explicit consent.

5. Data Sharing & Third Parties

We do not sell, rent, or trade your personal data to any third parties. We may share your data only in the following limited circumstances:

• Payment processors: To process your subscription payments securely. These providers operate under their own privacy policies and are PCI-DSS compliant.
• Hosting providers: Our website is hosted on secure servers. The hosting provider may process data on our behalf under a data processing agreement.
• Legal requirements: We may disclose your data if required to do so by law, regulation, legal process, or governmental request.
• Protection of rights: We may share data to protect the rights, property, or safety of IPTV UK, our users, or the public.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy:

• Subscription data (username, credentials): Retained for the duration of your active subscription and up to 30 days after expiration.
• Contact details (email, WhatsApp): Retained for up to 12 months after your last interaction with us, unless you request deletion sooner.
• Payment records: Retained for up to 6 years to comply with UK financial record-keeping requirements (HMRC).
• Website analytics data: Retained in anonymised form for up to 26 months.

After the retention period, data is securely deleted or anonymised so it can no longer identify you.

7. Your Rights Under UK GDPR

Under the UK General Data Protection Regulation and the Data Protection Act 2018, you have the following rights regarding your personal data:

• Right of access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can request that we correct any inaccurate or incomplete data.
• Right to erasure: You can request the deletion of your personal data ("right to be forgotten"), subject to legal retention obligations.
• Right to restriction: You can request that we restrict the processing of your data in certain circumstances.
• Right to data portability: You can request your data in a structured, commonly used, machine-readable format.
• Right to object: You can object to the processing of your data where we rely on legitimate interest as the legal basis.
• Right to withdraw consent: Where processing is based on consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at support@ptvmerch.uk. We will respond to your request within 30 days in accordance with UK GDPR requirements.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.

8. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and analyse site traffic. Cookies are small text files placed on your device by your web browser.

Types of Cookies We Use

• Essential cookies: Required for the website to function properly (e.g., session management). These cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). These collect anonymised usage data.
• Functional cookies: Remember your preferences and settings to provide a personalised experience.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling cookies may affect the functionality of our website. For more information about cookies, visit allaboutcookies.org.

9. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption across our entire website
• Secure payment processing through PCI-DSS compliant third-party providers
• Regular security audits and vulnerability assessments
• Access controls limiting data access to authorised personnel only
• Encrypted communication channels for credential delivery

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards achievable.

10. International Data Transfers

Your personal data is primarily processed and stored within the United Kingdom and the European Economic Area (EEA). In circumstances where data may be transferred outside the UK/EEA, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner, or transfers to countries that have been deemed to provide an adequate level of data protection.

11. Children's Privacy

Our Service is not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without appropriate parental consent, we will take immediate steps to delete that information. If you believe we may have collected data from a minor, please contact us at support@ptvmerch.uk.

12. Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not operated by us. We have no control over the content, privacy practices, or policies of these external sites. We encourage you to review the privacy policies of any third-party services you access through our website. We are not responsible for the practices of these third parties.

13. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your data. Continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:

This Privacy Policy was last updated on 30 March 2026.